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Our commitment
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Vardi Chiropractic may collect personal information where this is required for the work we undertake. We will only collect personal information by lawful and fair means and primarily directly from you. Wherever practicable any personal information is de-identified.
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Introduction
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The personal information we collect varies based on your interactions with us. If you're a client, we may gather your name, contact details (such as address, email, and phone number), your preferred method of communication, and information related to your treatment.
If you engage in any of our services or activities, we might also collect payment information, such as credit card or bank details. If you are applying for a job or are employed by us, we may collect information about your employment history. If we receive any unsolicited personal information that we are not legally allowed to collect, we will take steps to delete or anonymize it. We will also take reasonable steps to inform you of any personal information we collect, in line with the requirements of the Privacy Act. Please note that if you choose not to provide your personal information, we may not be able to offer you treatment, maintain your ongoing care, allow your participation in our programs, or work with you effectively. |
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Use of your personal information
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The clinic will retain your personal information only for as long as required by law or until it is no longer needed. After that, your information will be securely deleted, destroyed, or de-identified.
Our use of your personal information depends on our relationship with you. For clients, we primarily collect information to manage and deliver your treatment effectively. For others, personal data may be collected to handle inquiries, communicate, engage in business transactions, facilitate participation in our programs, or fulfill legal requirements. The clinic uses Clinko for storing data, and their privacy policy can be viewed here. Apart from the instances mentioned above or for purposes related to administration, treatment, or legal requirements, we will not disclose your personal information without your consent. Exceptions may apply if disclosure is legally required or necessary to protect the safety of individuals or the public. We will not use your personal information for direct marketing unless allowed by the Privacy Act. |
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Storage and security of your personal information
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The clinic takes all reasonable steps to keep your personal information secure, safe and protected from misuse, interference, loss or unauthorised access. Your information is either stored on secure servers (electronic records) or is protected in controlled facilities (hard copy records). In addition, our staff and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.
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Use of cookies on our website
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Cookies are pieces of information that a website transfers to your computer’s hard disk for record-keeping purposes, website usage statistics or to provide enhanced functionality on the site. Our cookies may do some or all of these depending on the particular page and its functionality. Generally, the information obtained by cookies is de-identified and does not constitute personal information, but may include the IP address of your computer. We may use this information for additional functionality or to analyse usage patterns.
You are ultimately in control of your browser’s dealings with cookies. Most browsers are by default set to accept cookies, but have the capacity to block or delete them. However, if you do not wish to receive any cookies you should set your browser to refuse cookies. In some instances this may mean you will not be able to take full advantage of parts of our website. By using our website, you accept the use and installation of these cookies to provide you with these services. |
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Accessing your personal information
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You have the right to access the personal information the clinic holds about you. To do so, please contact us using the contact details below. We reserve the right to refuse you access to your personal information as permitted under the Privacy Act. For example, we may refuse access if your request would pose a serious threat to another’s health, would unreasonably impact on another, or is frivolous or vexatious.
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Correction of your personal information
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The clinic will take reasonable steps to ensure your personal information held by us is accurate, up-to-date and complete. If you wish to update or correct your personal information, please contact us.
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Problems or queries
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If you have a problem, query or complaint about how the clinic collects, uses or discloses your personal information, please contact us. We take all aspects of privacy seriously, and welcome your feedback on the relevant issues. If you have a complaint about the manner in which the clinic has handled your personal information, we will investigate the matter relating to your complaint and endeavour to resolve your complaint promptly. If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au Further information For more information about privacy issues in Australia and protecting your privacy, visit the website of the Office of the Australian Information Commissioner at www.oaic.gov.au |